Warranty
ARVALA ONLY provides a warranty for scooters purchased from our website (www.arvalascooter.com)by the INITIAL PURCHASER. If you bought your scooter from a dealer, please contact the dealer for warranty.
Once you receive your scooter, you have up to 12 months to take advantage of our warranty. ARVALA's support team is always available to answer any questions you may have.
NOTICE:any modified scooters, including those with exterior and internal modifications, will not be covered by our warranty.
ARVALA SCOOTER WARRANTY DETAILS
All ARVALA scooters are covered by an all-inclusive warranty against all manufacturing defects for the original owner.
ARVALA M10 & M10 Pro & M11
| Affected Part | Warranty Period | Service Content |
| Controller | 12 months | Free accessories |
| Battery | 12 months | Free accessories |
| Charger | 12 months | Free accessories |
| Adapter module | 12 months | Free accessories |
| Motor | 12 months | Free accessories |
| Hub | 12 months | Free accessories |
| Main Line | 12 months | Free accessories |
| Brake Assembly*1 | 12 months | Free accessories |
| Brake Lever | 6 months | Free accessories |
| Switch | 6 months | Free accessories |
| Folding Release | 6 months | Free accessories |
| Display | 6 months | Free accessories |
| Throttle | 6 months | Free accessories |
| Fenders | 1 Month or 100KM | Free accessories |
| Kickstand | 1 Month or 100KM | Free accessories |
| Aesthetic Damage | Not Covered | - |
| Water Damage | Not Covered | - |
ARVALA C-Pro
| Affected Part | Warranty Period | Service Content |
| Controller | 14 month | Free accessories |
| Battery | 14 month | Free accessories |
| Charger | 14 month | Free accessories |
| Motor | 14 month | Free accessories |
| Brake Lever | 14 month | Free accessories |
| Display | 14 month | Free accessories |
| Fenders | 1 Month or 100KM | Free accessories |
| Kickstand | 1 Month or 100KM | Free accessories |
| Aesthetic Damage | Not Covered | - |
| Water Damage | Not Covered | - |
REPLACEMENT PROCEDURE:
ARVALA will replace any and all components that are deemed to be defective or damaged(including damage incurred during shipment), excluding cases of user error.
1. CLAIMS
All warranty claims must be made through ARVALA and submitted via email. If you believe your ARVALA product has a warranty issue, please contact the Arvala Online Store where you purchased your scooter. You will need to provide proof of purchase and photos or videos of the damaged product with any warranty request.
NOTICE: ARVALA will not replace any part without first seeing photos or a video of the damaged product. The customer needs to provide us with evidence via email.
2. SHIPPINGDAMAGE CLAIMS
In rare cases, the item received may be damaged during transportation. If this occurs, please contact us at support@arvalascooter.com and provide photo or video proof.
Once the normal warranty period ends, free after-sales services will no longer be available. This is where the extended warranty coverage kicks in. No further warranty will be provided after the extended warranty period expires. If you have any questions, please contact us using the same email address mentioned above.
The final interpretation of the ARVALA all.
NOTICE: we will not accept shipping damage claims later than 7 days after receiving the products.
NOTICE: the specific warranty covering your ARVALA scooter, purchased from ARVALA retailers, is governed by the law of the state or country in which it was purchased. This warranty applies only to scooters purchased from authorized ARVALA retailers or directly from ARVALA dealers.
TERMS OF LIMITED WARRANTY:
This limited warranty does not suggest or imply that the scooter is indestructible or will last forever. However, it does provide coverage subject to the terms outlined in the limited warranty. It's important to note that this warranty becomes void if the scooter is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident, or any other abnormal, excessive, or improper use.
This warranty does not cover:
- Conditions, malfunctions, or damage caused by incorrect usage, poor maintenance, or adjustment as advised in the user manual;
- Conditions, malfunctions, or damage caused by or during the time that the user is under the influence of drugs, alcohol, or any other mind-altering influences;
- Conditions, malfunctions, or damage caused by acts of nature;
- Conditions, malfunctions, or damage caused by or due to the customer self-modifying, decomposing, or destroying the parts without prior authorization from the manufacturer.
- Conditions, malfunctions, or damage caused by the use of non-original parts or unauthorized circuit and configuration change.
- Fractures/breakage or loss of plastic parts, including the choke, charging port, handlebar switches, and plastic flaps.
THIS IS THE EXCLUSIVE REMEDY UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES. THIS IS THE ONLY WARRANTY MADE BY VARLA ON ITS FRAMES AND COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED.
This Limited Warranty gives the consumer specific legal rights. The consumer may also have other legal rights that vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.
WARRANTY TERMS SPECIFIC TO E-SCOOTER
This warranty pertains to any of the essential electric scooter components that are found defective provided that the product was used in a standard and controlled manner and that it was maintained according to the manufacturer’s instructions manual. Essential components include the scooter frame, electric motor, battery, display, and controller.
Corrosion on electrical components is not covered by the warranty. You should dry the contacts on the battery and other electrical parts to prevent corrosion and oxidizing. An electrical contact cleaner can be used to keep connections clean if needed. In extreme weather (for example, in a community where roads are salted in winter) you can apply battery terminal grease as a preventative.
NOTICE: Please provide the order number and the serial number of the scooter as after-sales information.
HOW TO MAKE A WARRANTY CLAIM
Before making a warranty claim, we suggest that you contact us by email as there may be a simple fix for your problem.
If you purchased directly from Arvala Online Store, please contact our customer service team for instructuctions on how to proceed:
Customer service contacts:
Support email:support@arvalascooter.com
- In order to claim the warranty, you need to provide visual (pictures and videos) evidence of the defects and scooter serial number. This should be sent to our email along with related textual information.
- If the customer service team ascertains that there is indeed a manufacturing defect, we will send you new replacement parts. Please note that ARVALA does not include transportation costs in its coverage.
- Replacement parts are provided only once during the warranty period.
